A quick walkthrough Cirtexhosting support, i quit impressed. Start with Cirtexhosting Live chat, they actually have their own chat system. I enter in name and start to chat with sales/support department. The chat windows is big and well designed. I get connected to cirtexhosting in short seconds.
Cirtexhosting also offer instant messaging chat. They can be reach through the use of AIM, MSN, YIM, or ICQ 
If above method not suite your need, then go for email ticket support. send in email to their support team, and you are in their support queue waiting to be served.
Here is the summary of hosting support by cirtexhosting.com:
Its very important for a host to offer good customer support, beside good quality hosting services.
Go to Cirtexhosting